Wpływ praktyk ergonomicznych na powstrzymanie odpływu personelu sprzątającego oraz wydajność pracowników hoteli podczas pandemii COVID-19 w Indiach
DOI:
https://doi.org/10.18778/0867-5856.32.2.02Słowa kluczowe:
praktyki ergonomiczne, personel sprzątający hotelu, uszczerbek na zdrowiu związany z wykonywaną pracąAbstrakt
W artykule przedstawiono poziom utrzymywania zatrudnienia personelu sprzątającego oraz jego wydajność w hotelach w Indiach podczas pandemii COVID-19, a także omówiono wpływ praktyk ergonomicznych na te zagadnienia. Praktykom ergonomicznym stosowanym wobec hotelowego personelu sprzątającego poświęcono już dużo uwagi, jednakże takie badania w kontekście Indii prawie nie istnieją. Sprzątanie w hotelu wymaga znacznego wysiłku fizycznego, który może prowadzić do dyskomfortu, a nawet nadwyrężenia zdrowia pracownika. Prezentowane badanie, którym objęto 210 pracowników sprzątających, zatrudnionych w pięciogwiazdkowych hotelach, zostało przeprowadzone metodą ankiety internetowej. Dane zinterpretowano za pomocą oprogramowania SmartPLS 2.0. Konstruktami przyjętymi w badaniu były: warunki pracy, ocena i kontrola ryzyka, plan reagowania na pandemię, wydajność pracowników oraz poziom ich zatrzymywania na stanowiskach pracy. Stwierdzono, że warunki pracy miały bardzo silny związek z utrzymywaniem i wydajnością pracowników. Plan reagowania na pandemię również miał duży, pozytywny wpływ na wydajność ich pracy w przeciwieństwie do poziomu pozostawania na stanowiskach pracy. Warunki pracy nie wpływały znacząco na wydajność zatrudnionych.
Pobrania
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