WĄSOWICZ-ZABOREK, E. Content analysis of hotel reviews as a quality management tool: Preliminary verification of the SERVQUAL scale. Turyzm/Tourism, [S. l.], v. 33, n. 1, p. 29–40, 2023. DOI: 10.18778/0867-5856.33.1.03. Disponível em: https://www.czasopisma.uni.lodz.pl/tourism/article/view/18279. Acesso em: 2 may. 2024.